Reference

harta11 Privacy Policy for Your Account Data

Your account details, wallet choices and device activity receive a clear explanation in the harta11 Privacy Policy.

Account dataWallet recordsDevice choicesCookie controls

What Our Privacy Policy Covers

harta11 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy sets out how we receive, use, store and disclose details connected with your harta11 account. That can include your name, phone number, verification status, sign-in records, device signals, cookie settings and payment references. When you choose DANA, OVO, GoPay or QRIS, we use

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the transaction reference and status needed to match your account activity; we do not need your wallet password. Bank transfer and virtual account records may also be retained for reconciliation. We use access logs to protect accounts, investigate unusual sign-ins and keep the lobby available on
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supported devices. We may use service providers for hosting, security, identity checks or payment processing under agreed instructions. Access depends on local law, and where local law permits, you can ask about our handling, request a correction or raise a concern through the contact paths below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Privacy Questions Through Your Account

A direct contact path helps when you want to check a data point rather than guess what a policy sentence means. Start from the account help route, include the phone number linked to your profile, and tell us whether your question concerns sign-in activity, a wallet receipt or a cookie setting. We use those details to locate the right record without asking you to send a wallet password.

Team online

Account help

Use the account help route for access, correction or deletion questions. We may ask you to confirm the phone number on your harta11 profile before discussing personal records.

Wallet records

For a DANA, OVO, GoPay or QRIS question, include the payment reference and date. We can then check the linked status without requesting your wallet PIN or password.

Security concern

If a sign-in or device record looks unfamiliar, contact us through account help and change your account password. Share the affected time and device, not private wallet credentials.

HANDLING DETAILS

Six Ways We Handle Your Privacy

Privacy work is practical: we limit collection to account operation, payment matching, security and legal needs, then apply access controls to the records we keep.

Account creation

When you open an account, we collect the details needed to create your profile and send account messages. Phone verification confirms that you control the contact detail before account access is completed.

Payment matching

DANA, OVO, GoPay and QRIS provide transaction references and status signals. We use those records to match a payment with your account, check discrepancies and keep a receipt trail.

Cookie choices

Cookies can remember a sign-in state, preserve settings and help us understand basic page errors. You can manage browser cookie controls, although turning them off may affect account access.

Device security

We may record browser type, operating system, IP address and sign-in time to identify unusual access. A mobile route from login to the lobby can therefore be checked against your normal activity.

Retention periods

We keep account, payment and security records only for as long as needed for the stated purpose, dispute handling, security checks or legal duties. When no longer needed, records are removed or de-identified.

Change requests

You can ask us to correct a profile detail, explain a data use or request deletion where applicable. Contact account help with the relevant record, and we will confirm what action local law permits.

Privacy Policy Answers for harta11

These questions focus on the parts of our Privacy Policy you are most likely to check before creating an account. Each answer connects the policy to a real account step, payment reference, browser setting or contact request, so you can decide what to do next with a clearer view of your data choices.

It covers account details, phone verification, sign-in and device records, cookies, payment references, security activity, retention and contact requests. It also explains when service providers may process data for hosting, payment matching, security or identity checks.

We use your phone number to create and identify your account, send access-related messages and complete phone verification before account access. If you ask for a correction, we may use that same detail to locate the correct profile.

No. For DANA, OVO, GoPay and QRIS, we use transaction references and status details to match activity with your account. We do not ask for or store your wallet PIN or password as part of that matching.

Browser, operating system, IP address and sign-in time can help us detect unusual access and investigate page errors. Cookies may remember sign-in settings. You can adjust browser controls, but disabling cookies may interrupt account access.

Yes, contact account help with the phone number linked to your profile and describe the record you want checked. We may verify account control first, then explain whether access or correction is available where local law permits.

We retain records for the period needed for the purpose described in the Privacy Policy, including security checks, payment reconciliation, disputes or legal duties. After that period, we remove or de-identify them when appropriate.

Contact account help and include the approximate time, device type and affected account detail. Change your account password, and do not send a DANA, OVO, GoPay or QRIS password. We will check the relevant access record.

harta11 Privacy Policy for Your Account Data

Privacy Questions Through Your Account

Account help

Wallet records

Security concern

Six Ways We Handle Your Privacy

Account creation

Payment matching

Cookie choices

Device security

Retention periods

Change requests

Privacy Policy Answers for harta11

01 What does the harta11 Privacy Policy cover?

02 Why does harta11 collect my phone number?

03 Does the Privacy Policy store my DANA or QRIS password?

04 How does harta11 use device and cookie data?

05 Can I request a copy or correction of my harta11 data?

06 How long does harta11 keep payment and account records?

07 What should I do about an unfamiliar sign-in?

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